Return Policy

At Beyond by Vera, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Returns
You have 14 days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

How to Initiate a Return
To start a return, please contact our customer service team. Provide your order number and details about the product you’d like to return. We will guide you through the process and provide a return authorization if applicable.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days, depending on your bank or payment provider.

Exchanges
If you need to exchange an item, please let us know when initiating the return. Exchanges are subject to product availability.

Non-Returnable Items
Certain items cannot be returned, such as gift cards, personalized products, or items marked as final sale.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

For any questions regarding our return policy, please reach out to our customer service team. We appreciate your trust in Beyond by Vera and are committed to providing you with a seamless shopping experience.